1. How long will my order take to arrive?
- Delivery to West Malaysia take 2-3 working days
- Delivery to East Malaysia take 2-5 working days
2. Can I change or cancel my order?
We process and pack your order quickly, so once your purchase is confirmed, we are unable to make any changes or cancellations.
3. Can I change my delivery address?
Once your order is confirmed, we are unable to modify the delivery address for security purposes. Please ensure that all information is accurate before completing your order.
4. Can I track my order?
a) All of our home delivery orders can be tracked. Once your order has been dispatched, you will receive an email with a tracking link. Alternatively, you can log into your account and check the tracking information in your order history.
b) Please note that after we send the dispatch email, there may be a delay before the carrier updates the order status. We recommend waiting up to 24 hours for your tracking information to appear.
c) Alternatively, you may track your order with XXX using your Consignment Number (Connote #) at https://
5. I’ve received the wrong items / Something is missing / faulty or damaged item
If the item you received is different as the one you purchased, then please contact our Customer Care team. who will be happy to assist you in getting this issue resolved.
6. Where do you ship from?
All orders are shipped locally in Malaysia, no customs charges applied.
